What can be returned?

• We accept returns on all products unless otherwise noted here or in the product description within 30 days after the item is shipped to you. After that, please contact the manufacturer for warranty support.
• Consumable products, such as liquids, powders, soils, and light bulbs, may only be returned if they were the wrong item or damaged on arrival and still unused.

What can't be returned?

• Please inspect your grow tent carefully for any defects before using it. Grow tents are made of fabric that tends to get dirty or pick up odor during use, making them inappropriate for us to sell after a return. If it's been setup for use, or in any way not like new, we won't take it back.
• We can't take back Grow Lights/Bulbs unless they were defective or damaged in shipping. If they were used for any period of time and were found to be defective, we will ask that you send the bulb to us for testing. If we determine that it was a defect or damaged before you received it, we will send another bulb or refund at our discretion.
• Partially used consumable products won't be accepted for return at any point. There are so many factors involved in chemistry that can result in products working differently than you had expected. If you use nutrient solutions, cloning gels, organic pesticides, etc. and don't like the results, please let us know and we may be able to help you find a more appropriate product at a discount. We value your feedback on product quality because it's the best way for us to continue evaluating and improving the products we sell.

When do items need to be returned by?

• We accept returns up to 30 days from the date we shipped the product to you.

Where do items need to be returned to?

How is a return done?

• For all returns, please call us at 920-857-9493 to get instructions. Some products like liquids need to be returned differently than others and we don't want to cause any shipping headaches.

Restocking fee?

• Though we do lose a little money when selling an opened package since it can't be sold as new, we don't charge a restocking fee. We try to carry the best products possible and think it's unfair to ask you to pay for any part of a product that you are sending back. We are thankful that our customers are generally honest and don't abuse this policy.

Who pays shipping for returns?

• If we shipped the wrong item or it's damaged or defective, we are sorry for the hassle and will quickly supply you with a prepaid shipping label.
• If the product is not damaged or defective, but just not what you expected, we still will accept durable products for a refund of the cost and shipping fee, but shipping back to us is not covered.
• We don't accept returns or provide refunds on consumable products such as powders, liquids, soil, and light bulbs if they have been opened or used at all.
• Grow Tents are also a special case, read above.

What if I need it really fast and can't wait for the return process?

• We can charge you for another item and send it right away, then credit you for the returned item when we receive it.

Refund or store credit for returns?

• We refund money to your credit card or other payment method that you used for the purchase.

In-store return option?

• If you are in the area and want to return an item, you are welcome to bring it to our retail location.
• Our current hours are Monday - Saturday 9:00 AM - 6:00 PM Closed Sunday.

Garden Supply Guys
752 Memorial Dr.
Green Bay, WI 54303
920-857-9493

Packing materials?

• If at all possible, please use the orginal packaging for returns. It's important to pack them well.

Phew!

Hopefully that covers everything. No one likes dealing with returning an item. So we hope our policies make it as painless as possible and are fair for everyone.