Home › Shipping and Return Policy
Discrete PackagingAll orders are shipped in plain brown boxes without any identifying markings. This is the default shipping method unless otherwise requested.
Processing TimeMost in-stock items are shipped within 48 hours of receipt of your order. Orders placed over the weekend are received and processed on Monday.
Carrier MethodGardenSupplyGuys.com ships via Fedex in most cases.
Free Shipping With 'Pick Up In Store'Pick up in store is a free service that lets you ship your online order to our Garden Supply Guys retail store in Green Bay, Wisconsin. We will send you an email or call when your order is ready for pick up.
FedEx Freight for Large OrdersItems over 40lbs may be shipped by FedEx Frieght. This will be the only option when selecting shipping on those items. If you want to ship your order by freight but it's not an option at checkout, simply call us to place the order, or choose "Pick up in store" on the website and then call to arrange freight shipping after paying for the order.
Inspect PackagesPlease inspect all shipments carefully for damaged or missing items before signing for them. Claims are often denied by the carrier after a shipment has been signed for. Please report any damages or missing items to us immediately.
FedEx Ground transit times from Green Bay, WI This map illustrates service schedules in business days as of June, 2012 for FedEx Ground shipments. Other factors may change shipping times slightly.
We want you to enjoy shopping with us so much you won't even think of going anywhere else.
We strive to sell only the best equipment and supplies for the serious gardener. So if you run into any problems with damage during shipping, defects in product function, or you try out a tool and just don't like it, we'll always try to work with you and usually accept it back for a full refund.
These policies apply to anything purchased on GardenSupplyGuys.com. Different policies may be in place for purchases made through other online channels and in the retail store.
What can be returned?
What can't be returned?
When do items need to be returned by?
Where do items need to be returned to?Garden Supply Guys
752 Memorial Dr.
Green Bay, WI 54303
How is a return done?
Who pays shipping for returns?
What if I need it really fast and can't wait for the return process?
Refund or store credit for returns?
In-store return option?
Garden Supply Guys
Hopefully that covers everything. No one likes dealing with returning an item. So we hope our policies make it as painless as possible and are fair for everyone.