Ordering

How do I order online?

Simply click the Add to Cart button found on every product page. You may continue to add items to your cart until your order is complete. Click on the VIEW CART button to return to your shopping cart from any page on the site. Click the CHECKOUT! button and enter your shipping and billing address. (Please note, the billing address must match the address where your credit card statement is sent.) Click the Continue button to choose your Shipping and Payment Methods. Review your order, then click the Place Order button to complete the order.

How do I order by phone?

920-857-9493 Our friendly, helpful associates offer fast, personal service.

Availability Status

What does Availability status mean?

• In Stock - The product is currently available, and normally ships within 2 business days. Please note, however, that we do not ship products on Saturday, Sunday, or major US holidays.
• Out of Stock - The product is not immediately available, but is on order with the supplier.

Taxes

Will I be charged sales tax?

All orders being shipped to Wisconsin are charged sales tax. If you are a tax exempt organization, please contact us at 920-857-9493 for assistance. We will ask you to fax us a copy of your tax exempt certificate to 920-857-9263 and you can place the order with us over the phone.

Payment Methods

What are your accepted payment methods?

All prices listed on our website are in U.S. Dollars. We accept Visa, MasterCard, Discover, and American Express. We also accept PayPal. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.

Order Status

What does the Order Status and/or Product Status mean?

This indicates the current status of your order, or of each item within your order. There are several statuses:

• Processing - Your order has been transmitted to the packing/shipping department, and your order is being prepared to be shipped.
• Shipped - Your order has been fully shipped. Your credit card has been fully charged at this point.
• Canceled - Your order has been canceled and normally your credit card has not been billed. If it was billed, we have issued a proper refund which should appear on your next statement.

Changes & Cancellations

Can I make changes to my order?

You have the ability to cancel or change your order, as long as it hasn't been shipped. To cancel your order, please call us at 920-857-9493 as soon as possible.