At Garden Supply Guys we make returns & warranties easy. All product returns require a Return Merchandise Authorization (RMA) number. To receive a RMA number, simply email email@example.com. We will contact you within 24 hours with an RMA number, Monday through Friday. Returns are not processed Saturday through Sunday.
Customers are responsible for return shipping costs and getting items back to Garden Supply Guys.
If you have an unopened product you can return it within 30 days of invoice date to get a full refund. ( See Non-Returnable Products to make sure your product qualifies )
Depending upon condition, some opened products may be eligible for return within 30 days after invoice purchase date. There will be a restocking fee depending on the type of product and condition due to the fact that we do not resell returned products as new items. Please contact us to find out if your product is returnable with a restocking fee.
* Products that we cannot accept regardless of opened or new (sealed) are Liquids, Nutrients, Perishables, CO2 Bags, and all Special Order item(s).
* Products that we cannot accept back if opened are Grow Lights and Bulbs, Tents, Extraction Equipment and Trimmers.
In the event your product proves to be defective within the first 30 days after purchase, we will exchange your product for a new one, issue a credit towards an alternative product, or issue a refund if applicable. Just email or give us a call 1-920-857-9493 and we will follow up with an RMA# to include with your product return. This return authorization number must appear next to Garden Supply Guys on your return label. Ship the item to us prepaid and we will cover the cost of shipping a new or replacement product back to you. Be sure to insure the package. If you send back an item that fails to be defective, we will ship it back to you at your expense and charge labor for the diagnosis / testing time.
If your product fails in the remainder of the warranty period, the manufacturers warranty policy will prevail. Just fill out the return request form on our web site and send the merchandise back to us once you have obtained a return authorization number. This return authorization number must appear next to Garden Supply Guys on your return label. As per the manufacturers policy, we will make every effort to replace the defective unit with an immediate replacement upon verification of defect. Warranty permitting, we will exchange your product for a new one or you can use that credit towards an alternative product or store credit. Defective LED grow lights are replaced with refurbished units. If you send back an item that fails to be defective, we will ship it back to you at your expense and charge labor for the diagnosis / testing time.
These are items that we do not stock in one of our shipping warehouses, but instead are shipped manufacturer direct. These items are not eligible for a refund or replacement unless they are damaged or defective. We often call customers after these orders are placed because of special shipping considerations.
If you order a product and we lower the price within a week (7 days) after you placed your order, you can get a refund for the price difference.
It rarely happens, but once in a while products are damaged during shipping. The responsibility for items damaged during shipping is the shipping carrier, which will most often be UPS, FedEx, or USPS. Packages must be opened within 72 hours after they are received to be inspected of any damage, and we must receive notice of the damage to report the claim and get you a refund and/or replacement. We cannot promise any refunds or replacements if this is not done within 72 hours. To assist us in a shipping damage claim by carrier we ask you take photo's of any damage on packaging & product and email to: firstname.lastname@example.org